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Tuesday, January 10, 2012

How Do Effective Telecommunications Systems Affect a Business

Having an effective and reliable telecommunications system is an important factor for a business that communicates regularly with its clients. The District of Columbia is a prime example of an area where communication systems are crucial to surviving in the business community. The Nation's Capital has many important political and influential figures in the area, which makes DC telephone systems vital. If a company's telephone, videoconferencing and Voice Over Internet Protocol (VoIP) systems are inefficient, they will likely lose clients and not survive the fierce competition.
Reliability
The most important reason a business in Washington, DC needs a reliable telecommunications network is to take care of its clients. If their clients cannot reach them when needed, they will find a company that can. When telephone service is down frequently, customers will take it personally, although chances are the business has no control over whether their phone lines and computer systems are working or not. Oftentimes when a company's communications are unreliable, it leads clients to believe that their entire business model is unreliable as well.
Volume
Most companies in the DC Metropolitan Area start out small and grow. Sometimes they grow so quickly that their telecommunications systems cannot keep up with them. When phone lines are overloaded, calls are dropped or voice mailboxes do not record crucial messages. They need the capabilities to add lines and adapt their systems to a higher volume of business. As a result, their DC telecommunications systems must be able to handle the company's needs as they grow.
Quality
There are few things more frustrating than not being able to clearly understand the person speaking on the other end of the phone line. Having static muffle the conversation can cause miscommunications. Having a conversation cut in and out causes each party to request that the other repeat what they said. It adds frustration and embarrassment into the equation. This can cost a business clients. If a company cannot choose a basic reliable telephone system, how trustworthy can they be to handle the client's important businesses decisions?
New Technology
Every day, technology in the Washington, DC area is growing and changing. Companies at the top of the food chain are expected to stay on top with the use of new technology or be swallowed up by their competitors who are picking up the newest and best in gadgets and features in communications. This means that they should already be using phones with voice mail, teleconferencing features and multi-line phones. As the technology for new services emerges, their systems should be capable of performing these new tasks and keeping up with the times.

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